refund policy

Last Updated: March / 1 / 2026

CleanoutHub operates as a marketplace platform that connects Customers with independent HubHaulers. CleanoutHub does not provide junk removal services directly and does not process payments between Customers and HubHaulers.

1. Service Payments
   All payments for junk removal or cleanout services are made directly between the Customer and the HubHauler. CleanoutHub does not collect, hold, or process service payments.

Because of this, CleanoutHub does not issue refunds for service transactions. Any disputes regarding pricing, service quality, or job completion must be resolved directly between the Customer and the HubHauler.

2. Platform Fees (If Applicable)
   If CleanoutHub offers optional paid features such as listing promotions, featured placements, or subscription plans:

• Digital services are generally non-refundable once activated.

• Refund requests may be reviewed on a case-by-case basis.

• Duplicate charges caused by technical errors will be refunded.

3. Failed or Incomplete Jobs
   If a HubHauler does not complete a job, Customers should contact the HubHauler directly to resolve the issue. CleanoutHub may review complaints and take appropriate action against accounts that violate platform policies.

4. Account Termination
   If an account is suspended or terminated for violating our Terms of Service, no refunds will be issued for any unused platform features.

5. Chargebacks
   Users are encouraged to contact CleanoutHub before initiating a chargeback. Fraudulent or abusive chargebacks may result in permanent account suspension.

6. Contact
   For refund inquiries related to platform fees only, contact:
   support@cleanouthub.com